Billing & Fee Processing

To establish new service or transfer existing service you must come to the office in City Hall at 104 N 5th St. A picture ID is required: driver’s license, military ID, student ID, passport, ID card, or employment ID.

To disconnect services: It is required that the applicant who has the service in his or her name must be the one to disconnect. If you can not come to the MMU office and proper information was given in the beginning, this may be done over the phone.

Changes on mailing address maybe done in person or in written form mailed to the MMU office:

Murray Municipal Utilities
P.O. Box 466
Murray, KY 42071

Fees

New: Click here to apply for an Automatic Bank Draft.

Deposits for renters are:
$100.00--for gas & 50.00 for water

Connect fees
$15.00--for each service if off

Re-connect fees
$25.00 per service
· if service is turned off for non-payment
· to be paid in cash, and isn’t added to bill

Fall re-connect fee
$50.00--This is a fee if your gas is turned off in the spring either by you disconnecting or non-payment.

After hours fee
$50.00--Re-connect fees after 4pm, weekends, or holidays. This must be paid in cash, and can not be added to bill.

Business’s deposits
To be established at time of service. Call MMU at 270-762-0300 for more information. It may be based on location, previous history of usage, or type of business.

Types of payment: Cash, credit card, check, bank draft (on cut-off days delinquent bills must be paid in cash along with any additional fees).  We currently do not offer budget billing. We currently do not offer online bill payment.

Agencies for you to contact if you cannot pay your bill: WKAS (heating assistance), MFRC, CFRC, Needline, & several local churches.
**this should be done prior to cut-off day to avoid additional charges**