Communications

The Murray Police Department Communications Division serves the public by dispatching for the police department as well as the Murray Fire Department and emergency medical services. This division also serves as the after-hours emergency contact for all city services. The Communications Division is staffed by one supervisor and four telecommunicators. It is staffed 24 hours a day, 7 days a week, and 365 days a year. The Murray Police Department Communications Division receives approximately 72,000 calls for service each year and assists walk-in traffic as well.

Communication officers are normally the first point of contact citizens have with the police department, either through 911 lines, business lines, or coming by in person. Communications personnel answer and service all 911 calls for emergencies and non-emergencies for the city of Murray.

Telecommunicators must complete the Department of Criminal Justice Telecommunications Academy at Eastern Kentucky University in Richmond, Kentucky. The academy is 160 hours (one month) of training on telecommunications and certification on the Law Information Network of Kentucky (LINK) and National Crime Information Center (NCIC) computer systems. Communication personnel are re-certified annually by attending in-service classes conducted by the DOCJT.

For more information, contact supervisor Rick Harris at (270) 753-1621 or e-mail him at rharris@ci.murray.ky.us